Refund policy

Changed your mind?

You can cancel your order at any time before it is dispatched, or within 14 days of receiving it, for any reason. Once you have told us you want to cancel, you have a further 14 days to send the item back.

How to return an item

Email customersupport@offensivesupply.co.uk with your order number and the item you want to return. We will reply within one working day with the returns address and instructions. Please do not send items back without contacting us first, as we cannot process returns sent to our registered office.

Return postage

If you are returning an item because you have changed your mind, you pay the cost of sending it back. We recommend a tracked service, as we cannot refund items that do not reach us. Items should be unused and returned in their original packaging where possible. We may reduce your refund if an item has been handled more than was needed to check it.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo of the problem. We will cover any return costs and offer a full refund, repair or replacement. This does not affect your statutory rights under the Consumer Rights Act 2015.

Refunds

We refund you within 14 days of receiving the returned item, or of receiving proof that you have sent it back if that is sooner. Refunds go back to your original payment method. If you cancel your whole order, we also refund the standard delivery charge you paid.

Questions

Email customersupport@offensivesupply.co.uk and we will be happy to help.